How to Order
In order that we may serve you better, we ask that we may have
your correct Name and Mailing Address (please NO
BOX ADDRESS as Couriers will not deliver), Contact
Person, Telephone number, Fax number and E-mail Address. Also
have your order stating: Name of the wig, Number of the wig,
colour, and method of delivery. Please have your Visa/Master
Card information ready.
PAYMENT TERMS:
All orders are in Canadian Dollars.
Josef’s accepts payment by VISA and MASTER CARD. Faxing your
credit card number and expiry date is safest. Fax Number:
1-519-823-5976. However phoning toll-free to 1-877-263-3193 will
be accepted.
SALE TERMS: All
sales are final.
According to
Canadian Health Laws, wigs are deemed personal contact items and
therefore, are non-refundable or non-exchangeable.
SHIPPING:
All articles are shipped registered mail
(courier), unless specified. Requests can be made for
Express Courier. These shipping/handling charges will be
included on your credit card bill.
-
Damaged
Merchandise -
In the
event damaged merchandise is received, retain the original
shipping carton and follow the steps below according to the
delivery method.
-
Courier
Services -
Phone
Josef’s at toll-free # 1-877-263-3193, so that we may
instruct courier to inspect and/or pick-up.
-
Lost
Merchandise - on rare occasions, merchandise is lost in
transit. Should this occur, it would be replaced only
after the shipment has been traced. Upon notifying Josef’s at
# 1-877-263-3193 for an authorization number of non-delivery,
a claim will be filed and the merchandise replaced.
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